To learn more, check out the Live Call Analytics and Agent Assist, Post Call Analytics, MediaSearch, or Content Analysis solution. It is also possible to integrate Amazon Transcribe with Amazon Kendra or Amazon OpenSearch to index and perform text-based search across an audio/video library. Similarly, by integrating with Amazon Translate and Amazon Polly, you can accept voice input in one language, translate it into another, and generate voice output, effectively enabling multilingual conversations. For instance, by using Amazon Comprehend on the converted text data from Amazon Transcribe, you can perform sentiment analysis or extract entities and key phrases. Q: How does Amazon Transcribe interact with other AWS products?Īmazon Transcribe converts audio input into text, which opens the door for various text analytics applications on voice input. Using Automatic Speech Recognition (ASR) technology, you can use Amazon Transcribe for a variety of business applications, including transcription of voice-based customer service calls, generation of subtitles on audio/video content, and conduct (text-based) content analysis on audio/video content. Amazon Transcribe is an AWS Artificial Intelligence (AI) service that makes it easy for you to convert speech to text.
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